Refund Policy​

We provide revisions based on the package selected. Customers are entitled to unlimited free revisions, provided the core design concept remains the same. Each revision will be completed within a turnaround time of 48 hours.

Refund Policy / Money-Back Guarantee

Any funds deposited for a project are non-refundable after delivery, once the initial design concepts have been approved or a change has been requested, unless DesignsAnHour cancels or terminates your contract for reasons unrelated to your breach or non-performance.

Refund Eligibility

• Full Refund: If a refund request is made before the delivery of initial design concepts (less 10% service and processing fee).
• 66% Refund: If a refund request is made within 48 hours of the initial design delivery (less 10% service and processing fee).
• 33% Refund: If a refund request is made between 48–120 hours after the initial design delivery (less 10% service and processing fee).
• No Refund: After 120 hours of delivery or after approval of the initial concepts. However, we encourage clients to contact us with any concerns for resolution.
• No Refund: If there has been no client activity for 30 days after placing an order. Re-activation of such projects will incur a re-activation fee depending on the project.
• No Refund: Once final files have been delivered.
• No Refund: For website projects once development is complete or the website is deployed live.
• No Refund: For video animation packages after the storyboard design stage.

All refund requests must be communicated to our support department. DesignsAnHour reserves the right to approve or reject refund requests on a case-by-case basis based on user agreement terms.

Combined Service Packages

Refunds for combined packages (e.g., logo and web design) apply individually. For instance, if the logo is approved, only the website portion remains eligible for a refund under the initial design conditions.

Refund Validation

A valid refund claim must be supported by reasons that align with your original design brief and feedback. Refunds will not be issued if designs are created in accordance with the approved brief; instead, additional revisions will be provided until full satisfaction is achieved.

Good Faith Clause

The money-back guarantee applies only to orders placed in good faith. Clients who place identical orders with multiple design agencies to claim multiple refunds are not acting in good faith, and DesignsAnHour reserves the right to deny such requests.

Design Ownership After Refund

Upon refund, all design rights are transferred to DesignsAnHour. You agree not to use, display, or claim ownership of any design or material provided. We work in collaboration with Government Copyright Agencies to prevent re-use of refunded designs.

How to Claim a Refund

To ensure your refund request is processed efficiently, please follow these steps:

• Submit your refund request and specify your concerns via any of the following methods:
  • Telephone: 000-000-1111
  • Live Chat
  • Email: info@designsanhour.com
• Our team will review your request under our revision policy and attempt to resolve your concern promptly. If unresolved, we will confirm refund approval via email from our refund department.

Once a refund is processed, DesignsAnHour retains all rights to the design and related materials. You will no longer have any ownership, usage, or display rights to the refunded design.

My Account

The My Account area allows direct communication with your designer. It is the client’s responsibility to monitor this area for updates, queries, or additional instructions. Failure to do so will not be considered valid grounds for a refund. If you are uncertain how to use the platform, please contact our support team for assistance.

Quality Assurance Policy

Our designers work strictly according to your specifications provided in the order form. Every design undergoes thorough research to ensure top quality, originality, and relevance to your requirements.

100% Satisfaction Guarantee

We revise and refine your design until you are completely satisfied, as per your selected package terms.

Domain and Hosting

Domain and hosting services are provided free with applicable website packages. Each email account includes 10MB of space and can be configured using third-party email software (e.g., Outlook). Clients who do not host their website with us will not receive email accounts.

Note: There are no refunds for domain, hosting, or email server packages.

Delivery Policy

All design files are delivered to your My Account area by the date stated in your Order Confirmation. You will also receive an email notification confirming delivery. Our revision and refund policies are subject to the delivery timestamp recorded in your account.

Design orders are typically delivered within 5–7 business days. We also offer Rush Delivery, where you can receive your first logo concepts within 48 hours for an additional fee of $100. For urgent requirements, contact our 24-Hour Customer Support.

Record Maintenance

We retain a record of your finalised design. If you require your files again in the future, they can be reissued upon request.

Customer Support

We offer 24-Hour Customer Support to address any queries or concerns. Our team is available around the clock to assist you promptly.

Communication Policy

DesignsAnHour will only communicate using official email addresses ending with @designsanhour.co.uk and the toll-free number listed on our website. We are not responsible for any communication originating from unofficial email addresses or unlisted phone numbers.

Access to Information

To access our services, you may be required to provide your email address and phone number. By accepting these terms, you confirm that all information provided is accurate and current. DesignsAnHour reserves the right to deny or terminate access to any services if the provided information is found to be incorrect or incomplete.

We do not store payment information for any purchases. Each new purchase is processed through a unique link for security purposes.

100% Unique Design Guarantee

At DesignsAnHour, we guarantee all logos and design work are created from scratch to meet your specific requirements. This ensures that your design is completely original and unique to your brand.

Exclusions

Our team assists with the integration of third-party plugins and APIs on a standard basis. DesignsAnHour is not responsible for third-party dealings during project development. Any additional or advanced integration work will require a separate fee agreement.